St. Thomas Community Health Center turned to telemedicine technology vendor Sano Health to curate its apps to make it an all-in-one healthcare device that includes EHR access.

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"The first thing Sano Health did was to listen in order to gain insights, to better understand the specific needs of our patients," Erwin recalled. "Their expertise in both healthcare and telehealth really shined through; they were extremely diligent in pulling back the curtain on underlying issues, both on our side and on the patient's end".

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The vendor also was extremely flexible and customer-focused – if the health center asked for a tweak to the standard platform or feature, the vendor team always strove to address the needs, he added. Ultimately, the vendor provided a customized solution that would be both turnkey and intuitive, something that would work for the specific patient population, he said.

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